Delivery Policy



Delivery

When you shop at BookVistas.com, our intent is to bring you everything you've ordered as quickly as possible. There are times, however, when, due to unforeseen circumstances, an item may be temporarily Out of Stock.


Back Order

When this happens, your order will be processed as usual, with your credit or bankcard charged for the full amount of your order. You will then immediately be sent all items you've ordered that are in stock at that time. All remaining items you've ordered which are Out of Stock are placed for you on Back Order.

Once the back order is ready to be shipped, BookVistas will send this by regular Indian Postal Service mail even in the event of a customer having chosen any other shipping method, since the first shipment will be sent as per the customer's chosen method of shipping. Please note that orders are charged only once which is at the time of placing an order. We do not charge again when the back order is being sent. Items not being shipped due to unavailability or any other reason, they have already been billed and no additional charge will be made again


15 to 20 days

We will then make every effort to acquire those items for you and send them out via Indian Postal Service (at no additional cost to you) to fulfill your order within 15 to 20 days. If we are unable to do so, you credit or bankcard will be issued an immediate credit for the amount of your order we were unable to fulfill.


Order Status

We will always tell you as soon as your order is processed if anything is being placed on Back Order. You will be sent an email from our Customer Service team informing you of these actions each step of the way, so you will always know your order's status. You will never need to contact Customer Service; they will always keep you informed.


Additional Cost

We have adopted this policy to better serve you, our customers, as we want to make your order process as easy as possible as well as bring you every item you've ordered in a reasonable amount of time at no additional cost. Please note: All normal State and Federal taxes, duties, and tariffs apply to shipment of Back Ordered items and are the responsibility of the consumer.


International Orders

Though we ship most our products internationally, not all products are available in all countries, and shipping rates to those countries will vary. Please check the final receipt to verify your shipping charges before you approve your order. International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation.


Other Information

We are proud to offer such shipping values to our customers, especially when paired with our fast delivery times. In most cases, your order will be processed within 48 hours of your placing it. You can expect to receive your order, on average, within 7 -15 business days of processing the order. Shipping times may vary depending on delivery address, delays in payment collection, or product unavailability. We care that you receive your items in exceptional condition. Tracking numbers for orders shipped via Indian Postal Service take 24 business hours to become active and for orders shipped via regular mail tracking numbers become active between 3-4 business days.

Please note that the packages sent by Indian Postal Service regular mail takes anywhere between 7-21 business days to deliver. Though Indian Postal Service priority promises delivery within 2 business days, there are times it might take more than 15-20 business days to deliver. In these cases, customers are informed to wait for 1 month from the date of shipment as there are chances that the packages might get delivered within this period. In case the packages do not reach even after 1 month of processing, customers are requested to send in an email to info@BookVistas.co.in informing the non-receipt of the parcels. This will enable BookVistas to pursue this with its third party insurance company. Once the claim is accepted by the insurance company, BookVistas will immediately reprocess the shipments.

Reminder: Indian Postal Service does not deliver to PO Boxes, always provide a street address for delivery.


Credit Issuals

All credits to be posted to a customer's credit card account takes about 3 business days to be processed by BookVistas. The corresponding bank of the customers may take about 2 business days to actually post these to the customer's accounts from the date BookVistas has processed the credits. Customers can check these credits in their next credit card statement.


Order Cancellation

As mentioned in the shipping time, BookVistas will hold the order to be processed if there is a lack of merchandise or otherwise. If customers wish to cancel an order, they are required to intimate BookVistas either by email to info@bookvistas.com or canceling the order through the member dashboard.

Please note that We do not CHANGE or CANCEL AN ORDER after shipping.


Simple Return Policy

We're dedicated at BookVistas.com to offering you the best quality in our products and our service. We know that mistakes are sometimes made though, and we are here to help remedy those problems.
Notwithstanding the above or any other provision, we are under no obligation to accept any returns or provide any replacements. We have sole discretion in deciding whether or not to accept returns.
If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by email within 15 days of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we'll give you instructions on how to proceed so that we may replace the item as quickly as possible.


Here are some helpful guidelines on Returns:

  • Always email us first (info@bookvistas.com) if you have a problem.
  • Always be sure to report your problem within 15 days of receiving the item in question.
  • Never send a returned item without receiving return instructions from us.
  • Always report any and all problems associated with a single order at the same time.
  • Always return your item(s) using only Indian Postal Service first class postage.
  • Be as specific as possible when describing the problem, as all returned items are examined for defects.

Please Note: Customers are responsible/should bear the custom duty charges, octroi charges or any other associated charges, charged by certain countries/states.