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FAQ

1. Money deducted without Order Confirmation mail or Order ID.

My money has been deducted from my Credit Card/Debit Card/Net Banking Account. However, I have not received an Order Confirmation mail or an Order ID from BookVistas. What should I do?

Such cases are rare and generally happen when one is paying through Credit Card, Debit Card, or Net Banking and are commonly due to slow internet connections or if the payment process is interrupted by the customer by clicking the Back, Stop, or Refresh button. To know why this happens, we must know how Credit Card/Debit Card/Net Banking payment works: once the customer selects the payment option and clicks the “Pay Now” button, the BookVistas website redirects the customer to the bank’s website/payment gateway where he/she makes the payment. Once the payment process has been successfully completed, the bank redirects the customer to the BookVistas website, where the order is placed after the payment is verified. Once this is done, a confirmation page is displayed on the customer's screen and the Order Confirmation mail is sent to the customer's registered email address.

What goes wrong? To place a successful order, it is essential that the customer is redirected back to BookVistas from the payment gateway as it is essential for BookVistas to know that the payment process has been successfully completed and the Order ID generated. However, at this stage, if there's a problem such as a power failure, slow internet connection, the customer clicking the Back, Stop, or Refresh button and the connection or the payment process is interrupted, BookVistas does not know if the payment has been made and is also unaware that the customer's account has been charged/debited. In such cases, an Order ID is not generated by BookVistas. However, you need not panic or get worried. Kindly inform us of this problem immediately via email at orders@bookvistas.com by providing the following information:

  • Date and approximate time of the transaction.
  • Mode of payment: Credit Card, Debit Card, or Net Banking.
  • Name of the bank.
  • Deducted amount.
  • Ordered title(s).
  • Selected shipping method.
  • Shipping address.

Your order shall then be traced and processed as soon as possible.

2. What happens after my order is placed?

After your order has been successfully placed, you will receive an automatic email from BookVistas containing a detailed account of the title(s) ordered, shipping and billing addresses, the shipping mode selected, Order ID, mode of payment, and the total amount of your order.

Your order shall then be processed as soon as possible. No further action is required on your part.

3. When will my order be shipped?

Your order will be shipped in 1-3 days.

4. When will I receive my order?

Indian Customers

  • Registered Post (3-7 days)
  • Courier (1-2 days)

International Customers

  • Express (2-4 days)
  • Expedited (7-10 days)
  • Standard (10-15 days)

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